Help • FAQ • Contact

We help you run the show — not read a 300-page manual.

Field-tested FAQ, direct contact, and clear legal info. If you can't find it, write to us — reply within 24–48h (Standard/Full: priority).

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FAQ — real questions from the control room

DMX & network

My USB interface is not detected

Check: FTDI driver installed, correct COM port under Universes → USB-DMX type, only one DMX software open at a time, test Blackout ON/OFF. DMX log in the app for debugging.

ArtNet / sACN: broadcast or unicast?

Unicast recommended in production (your node's IP). sACN: check universe & priority (HIGHEST wins). ArtNet: subnet 0 by default, node on 2.x.x.x or 10.x.x.x.

HTP/LTP: who wins?

HTP = Highest Takes Precedence (intensities), LTP = Latest Takes Precedence (positions/colors). Light Maestro automatically merges per channel based on its type.

Audio & Quick Show

BPM detection is wrong

Re-analyze after cutting silences / long intros, or force the BPM (tap tempo). The algorithm is adaptive but a track with variable tempo remains a challenge.

Strobe too aggressive

Safety limiter ON in Quick Show (max flashes/s), and a dedicated Strobe track with a ceiling. Live: instant Grand Master or Blackout.

.lmpreset / .lmshow / .lmproj files?

.lmpreset = audio+DMX preset, .lmshow = reusable show, .lmproj = full project (open JSON).

MIDI / OSC / MTC / 3D

MIDI Learn picks up nothing

Close other MIDI apps, select the correct input port in Preferences → MIDI, then Learn. LED feedback = MIDI output configured.

3D view not saved per preset?

Fixed in v1.0.29: camera + toggles are now serialized in .lmpreset (view3D). Update and re-save your presets.

Web Remote LAN

Enable the server in Perform → Web Remote, open the displayed URL on your phone/tablet on the same network. Real-time state push.

Projects & saving

I closed without saving

“Save & Quit / Discard” guard on close. If dirty, the app asks you.

Project unreadable on another machine

Custom fixtures are embedded in the .lmproj since v1.0.25 — no more “missing fixture”. Make sure you are on ≥1.0.25 on both sides.

Where are my files?

%APPDATA%/Light Maestro (Windows) — projects, presets, logs. Back up this folder for a full backup.

Contact

Let's talk about your show.

Field bug, fixture request, license question — we answer.

✉
Email
contact@light-maestro.com
Reply within 24–48h (Standard/Full: priority)
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Report a bug
Write to us with a .lmproj + log + screenshot if possible

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Legal notice

Publisher, LWS hosting, MIT license, Stripe payments, personal data, photosensitivity, applicable law.

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Privacy

The showcase site sets no tracking cookies. No personal data is collected without your action (form / email). .lmproj projects stay local — no cloud upload by default. If you enable Web Remote LAN, the server stays on your local network.

Last updated: 02/09/2026